Refund policy
We want you to be happy with your purchase. We offer a 30 day money-back guarantee on non-custom items.
To be eligible, an item must be in new condition and in its original packaging.
Before you send anything back, email us at steve@lockingsecuritymailbox.com to request a return authorization. Returns shipped without authorization, or returned late, are subject to a 50 percent restocking fee.
Some items cannot be returned:
- Custom or made-to-order items
- Bulk orders of more than 10 units
Personalized items may be returned, but a 75 percent restocking fee applies. Large items carry a 15 to 20 percent restocking fee.
Original shipping costs are not refundable.
We offer free shipping on your order. If you choose to return an item, the actual cost of the original shipping will be deducted from your refund.
If your order arrives damaged, notify us within 3 business days of delivery so we can file a claim and make it right.